Privacy Policy

Last updated: December 2025

YourLicenceHelp.com is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or interact with our services.

This policy applies to:

  • Visitors – individuals who browse the Site without submitting personal information
  • Users (“Authorised Users”) – individuals who submit forms, make enquiries, or interact with our services (“the Services”)

1. What Is Personal Information?

For the purposes of this policy, “Personal Information” means any data that can identify you directly or indirectly. This may include:

  • Your name, email address, postal address, or telephone number
  • Payment or transaction-related information
  • Details you submit through contact forms, applications, or correspondence

This does not include anonymised or aggregated information that cannot reasonably be linked to an identifiable individual.

2. Information We Collect

Automatically Collected Data: When you visit the Site, we may collect limited technical information automatically, such as:

  • Browser type, device details, and operating system
  • Approximate geographic location (non-precise)
  • Pages viewed, time spent on the Site, and interaction patterns
  • Anonymous usage and performance data

Information You Provide: When you contact us or use our Services, we may collect information you voluntarily provide, including:

  • Contact details (name, email address, phone number, postal address)
  • Address history where relevant to a request
  • Information required to respond to enquiries, verification steps, or payments
  • Any additional information you choose to share

3. Use of Third-Party Providers

We may use carefully selected third-party service providers to support the operation of the Site and delivery of our Services. These may include payment processing providers, verification or compliance service providers, and technical hosting or infrastructure partners. All third-party providers are required to handle personal information in accordance with UK data protection laws and to maintain appropriate confidentiality and security standards.

4. How We Use Your Information

We may use collected information to:

  • Operate, manage, and improve the Site and Services
  • Respond to enquiries and process requests
  • Communicate confirmations, updates, or support-related messages
  • Provide customer assistance
  • Send occasional service-related communications (you may opt out at any time)

We do not sell or rent personal information to unauthorised third parties.

5. Sharing of Personal Data

Personal information is only shared where necessary, including:

  • With trusted partners supporting payments, verification, or operational functions
  • With affiliated entities for system analysis or service improvement, using anonymised data where possible

You may request to restrict data sharing or opt out of communications by contacting us.

6. Data Storage and Security

We apply appropriate technical and organisational measures to safeguard personal information, including secure transmission methods and restricted access controls. Personal data is accessible only to authorised personnel who require it for legitimate business purposes.

While we take reasonable steps to protect information, no online system can guarantee complete security. We regularly review and enhance our safeguards to reduce risk.

7. Cookies and Similar Technologies

Cookies are used to support Site functionality and improve user experience. They help us to:

  • Remember preferences and session settings
  • Enable secure access to certain features
  • Analyse traffic and performance trends

You may manage or disable cookies via your browser settings. Please note that restricting cookies may affect how the Site functions. Additional details are available in our Cookie Policy.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request corrections to inaccurate or incomplete data
  • Request deletion or deactivation of your account, where applicable

To exercise these rights, contact us at 📧 contact@yourlicencehelp.com.

We may retain limited information where required for legal, security, or audit purposes.

9. Legal Disclosure

We may disclose personal information where required by law, regulation, court order, or where disclosure is necessary to protect our users, rights, or systems.

10. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our services, legal obligations, or operational practices. The most current version will always be published on this page. Where appropriate, significant updates may be communicated directly.

11. External Links

The Site may contain links to third-party websites. Once you leave yourlicencehelp.com, we are not responsible for the privacy practices or content of external sites. We recommend reviewing their privacy policies before providing any personal information.